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About Us

Vision and Mission
Management
Client Service Charter
Accolades
Vision and Mission

Corporate Vision Statement


To be a Smart competitive Green City sustaining a well-developed community, and offering a safe tourist and investment destination of choice by 2030

Mission statement


To provide its community with efficient, effective, accessible and affordable services of a high quality in a sustainable manner which maintains the uniqueness, naturalness and competitiveness of Victoria Falls as a tourist destination.

Corporate Values


  • Accountability & Transparency
  • Customer Service
  • Environmental Stewardship
  • Innovation
  • Integrity
  • Teamwork
Management
Client Service Charter

Preamble


The crafting of the Victoria Falls Municipality Client Service Charter was carried out through an internal consultative process where the departments indicated standard time lines of providing various services to different stakeholders. 

Purpose 

 

The aim of our service charter is to provide to our customers with a clear understanding of our commitment to service and product quality and standards to which we endeavour to undertake. This defines the obligations of the Municipality regarding the service we render, and the consumers’ obligations regarding service received.

The Charter demonstrates our commitment to service delivery by listing set service standards. It is our hope that this will encourage all our clients and stakeholders to measure our performance against our set service standards and to communicate back any deviations and deficiencies.

Our Clients

 

  • Line Ministries
  • Local government departments
  • Residents and related associations
  • Hospitality industry
  • Civil Society
  • Business community
  • General public

The main areas of responsibility for the Municipality are to deliver the following services: 

 

  • Housing and land management
  • Health facilities and control
  • Water treatment and distribution
  • Sewage removal and treatment
  • Waste management and sanitation
  • Education: primary and secondary, and libraries services
  • Fire, rescue and ambulance services
  • Roads construction and maintenance
  • Social amenities: sports facilities, beer halls and community spaces.

Corporate Vision

To be a Smart competitive Green City sustaining a well-developed community, and offering a safe tourist and investment destination of choice by 2030. 

Corporate Mission

To provide the community with efficient, effective, accessible and affordable services of a high quality in a sustainable manner which maintains the uniqueness, naturalness and competitiveness of Victoria Falls as a tourist destination.

Corporate Values 

  • Accountability and Transparency
  • Customer Service
  • Environmental Stewardship
  • Innovation
  • Integrity
  • Teamwork

Service standards 

The service standards may vary depending on a range of factors, individual circumstances and complexity of each case.

Service Delivery Standards

The service response standards are what our departments are striving towards. Please assist us to achieve the response standards by complying with your obligations requirements

Accolades
Awarding Organisation

Zimbabwe International Trade Fair

Award

Silver Medal Award- Best Zimbabwean Civic Exhibit

Year

2007

Zimbabwe International Trade FairSilver Medal Award- Best Zimbabwean Civic Exhibit2008
Zimbabwe International Trade FairSilver Medal Award- Best Civic Exhibit2009
Zimbabwe International Trade FairBronze Medal Award- Best Zimbabwean Civic Exhibit2011
Zimbabwe International Trade FairGold Medal Award- Civic Participation2012
Min of Local Government, Urban and Rural DevelopmentRunner up for Performing Urban Local Authority anchored on Corporate Governance2012
Ministry of Local Government, Urban and Rural DevelopmentBest Performing Urban Local Authority in Road Maintenance and Infrastructure Development2012
Zimbabwe International Trade FairSilver Medal Award-Zimbabwean Civic Exhibit2013
Ministry of Local Government, Urban and Rural DevelopmentBest Performing Urban Local Authority in Water Supply2013
Zimbabwe International Trade FairSilver Medal Award-Zimbabwean Civic Exhibit2014
Ministry of Local Government, Urban and Rural DevelopmentBest Performing Urban Local Authority in Pollution Control2014
Ministry of Local Government, Urban and Rural DevelopmentBest Performing Urban Local Authority in Pollution Control2014
Megafest Tourism AwardsWinner – Allied Partner of Tourism in Zimbabwe2014
Megafest Tourism AwardsWinner – Partner of Tourism and Hospitality in Zimbabwe2015